At DoggyBag we are committed to protecting your privacy. Any personal information we collect about you is used to provide you with the best possible product and service based on your individual needs and to keep you informed of any additional services we may offer which may be relevant to you. For the purpose of this document the terms ”DoggyBag”, “we”, “our” and “us” refer to DoggyBag Delivery Pty Ltd and its related companies.
COLLECTION and use OF YOUR PERSONAL INFORMATION
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site or when you have contact with us in person (including agents or contractors to DoggyBag such as delivery drivers). At no time does DoggyBag collect any information from our customers other than that information that our customers voluntarily give us.
During the purchase process we will collect the following details:
Full name and delivery address
Contact telephone number
Credit card information
Your dog’s details:
Aside from using this information to fulfil your purchase request, we may also use it to occasionally notify you about new products, promotions, and relevant information, which we think you, will find valuable. You have the option to decide how you receive these types of communications (for example by mail, email or telephone). You also have the option not to receive these types of communications. For more information please refer to our "Choice & Opt-out" section below. From time to time we may also request information via market research, surveys or contests. Your participation in any of these is optional. The information is collected in order to continually improve the services we offer you. In most cases the information you supply will be used on an aggregated basis only.
Disclosure of your personal information
We may disclose relevant personal information to third parties when necessary. For example, your delivery details will be shared with our contracted delivery drivers. Other than for the above, we will not disclose or share your personally identifiable information to any third parties for marketing or any other purpose without your prior consent, unless required by law.
Choice & Opt-out
You may request at anytime to have your personal information updated if you no longer wish to receive some or all of the communications we regularly send to our customers such as newsletters, product information and specials. To change your preferences simply write to us, phone us or email us at [email protected]
Access to or correction of your information
You may request access to, or have corrections made to, the personal information we hold about you simply by writing to us, phoning us or emailing us at [email protected]
Cookies & IP Address
The DoggyBag web site takes every precaution possible to protect your personally identifiable information. All payments are securely processed over an encrypted connection (SSL) and your card information never touches our servers. All order and payment processing is handled by Chargify and Stripe. These services comply with the highest security standards. Read more about the Stripe and Chargify security policies on their site.
Phone: 1300 881 565
Email: [email protected]